Our product return policy lasts 14 days. You can return your products within 14 days of your receiving the product for a refund or exchange. A mandatory restocking fee of 25% is deducted to the refund amount for any product returned. The restocking fee applies to product return and product exchange. Product return is not accepted if customer is using a special discount. All sales are final using special seasonal discounts. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please ensure the product is well packaged to avoid shipping damages. Bebcare is not responsible for damages to the product during shipping. Please note that the Bebcare Mat baby movement sensor mat is NON-RETURNABLE. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted (if applicable) - Products with obvious signs of use - Damaged items - Any item not in its original condition, is damaged or missing parts for reasons not due to our error - Any item that is returned more than 14 days after delivery Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. The customer can send the product back to our designated warehouse with the original packaging. It is the customer's responsibility to ensure the return product is well packaged to avoid shipping damages. We are not responsible for any damages incurred during the return shipping process. The order shipping charge is not refunded. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@bebcare.com. Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@bebcare.com and we will provide a return address based on your origination. To return your product, you should first contact info@babyvilla.com.au to obtain a return authorization email. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance.